Return & Replacement Policy

We want you to love your purchase. If you’re not completely satisfied, our return policy ensures a smooth resolution.

Eligibility for Return

• Return requests must be initiated within 7 days of delivery.
• Items must be unused, undamaged, and in original packaging with tags and certificates (if any) intact.
• Only standard catalog items are eligible for return. Custom-cut, engraved, or personalized gemstones are non-returnable unless defective or damaged in transit.

Non-Returnable Items

• Items on clearance or promotional sale.
• Custom orders or bulk orders.
• Damaged items due to customer mishandling.

Return Process

1. Initiate Request: Contact us at support@kansaigems.in or WhatsApp within 7 days of receiving the product.
2. Approval & Instructions: Our support team will review your request and provide return instructions.
3. Shipping Back: Customers are required to ship the item(s) back to our return address using a trusted courier. You may opt for pickup service if available in your location.
4. Quality Check & Refund: Once we receive the returned product, it will undergo a quality check. Approved refunds will be processed within 5–7 working days.

Refund Options

• Refund will be processed to the original mode of payment.
• You may also opt for store credit for future purchases.

Replacement Policy

If you receive a defective, damaged, or incorrect item, we will replace it at no additional cost.

• Such issues must be reported within 48 hours of delivery with photo/video proof.
• Replacement will be initiated post verification.